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Privacy & Security Policy

Curtainsland has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, who we share it and what choices you have regarding our collection and use of this information.

This privacy policy applies to you to use our websites, mobile websites (collectively referred to as "websites") and our mobile applications (collectively referred to as "applications" and together with websites and "services"). The service includes websites and mobile applications run by Curtainsland. The privacy policy of that website or mobile application will apply if you visit another website or mobile application. Please check the privacy policy of the website or mobile application so as to know the way website or mobile application operator handle your information.This privacy policy also applies to information you provide to us after obtaining or guiding this privacy policy. For instance, when you share information with our service representatives (e.g. customer service agents, design experts or installation or assembly professionals) or send us letters, emails or chats.

Curtainsland is the controller of your personal data provided to, collected by or for, or processed in connection with your use of the Sites. Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy, or you may not be allow to enter the Sites.

What information we collect

 1. Your name and contact details (such as your email address, mailing address, phone number, and password)

 2. Additional profile information (such as date of birth, gender, location, and preferred language)

 3. Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)

 4. Your financing information (such as social security number, date of birth, and income)

 5. Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)

 6. Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

When we collect information

 * You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.

 * You create an Curtainsland.com account.

 * You connect with us regarding customer service via our customer service center, or on social media platforms.

 * You visit the Sites or participate in interactive features of the Sites or mobile applications.

 * You sign up for e-mails, mobile messages, or social media notifications from us.

 * You provide us with comments, suggestions, or other input.

 * You interact with any of the Sites through your computer, tablet or mobile device.

How and Why we collect information

 a. Technologies Used

We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

 b. Third Party Cookies

We allow third-party companies to collect non-personally identifiable information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use non-personally identifiable information (e.g., navigational, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services you interest. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.

 c. User Experience Information

To improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.

How we protect the information we collect

(A) Security Methods

Curtainsland uses appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use PCI-compliant payment service provider through secured network. We promote that taking reasonable measures to protect your password and your computer in order to prevent unauthorized access to your account. If you are using a shared computer in a public place such as a library or an Internet cafe, it is important to sign out of your account and close your browser window.


(B) E-mail Security

Noting that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. Do not respond the e-mail that looks like we send you to ask your certain information. Though we might ask you your name, we will never request your password, credit card information or other information by e-mail.


(C) Minority Information Security

About privacy of miniority, We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never request or collect personal information from any person under 16 years old without prior verifiable parental consent. If we aware that an individual is under the age of 16 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.


(D) Additional Security

Ask customers to carefully check their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect the information of their online accounts, including the following: Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses; Reset your e-mail account passwords frequently and use complex passwords or passphrases; Do not use the same password on more than one website and share your password with others; Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

How we use information you give to us

 (1) Registration

 (2) Accept payment, fulfill orders, provide refunds

 (3) Application for financing solutions offered by financing providers

 (4) Sending you account information

 (5) To offer an improved user experience

 (6) Analytic, training and quality assurance

 (7) Communication, marketing and advertising 

Who We Share Your Information

 (a) The Curtainsland Family which includes all of our subsidiaries and affiliates. The Curtainsland family may offer you products and services that you may be interested by using this information.

 (b) Business Transporter who deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.

 (c) Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

 (d) Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.

 (e) Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

 (f) Third Parties only as described in this Privacy Policy with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

What Choice do you have

Cookies Curtainsland.com Cookies

The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.

Online Advertising

We participate in the Adobe Marketing Cloud Device Cooperative to better understand how you use certain websites and apps of ours across the various devices you use and to deliver tailored promotions.

This Privacy Policy applies to all current or former customer information we collected or provided to us.

Important Notices and Transactional E-mail

From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address. We regularly send email order confirmations, email order updates and “leave a review” emails to you after you have submitted an order.

Third Party Cookies

To opt-out of third-party vendor's cookies on other websites, visit the Network Advertising Initiative website, click here.

These sites may provide links to other sites. If you visit one of these sites, you may need to review the privacy policy. In addition, you may have visited our website through links or banner ads on other sites. In this case, the site you linked to may collect information from the person who clicked the banner or link. You should refer to the privacy policies on these sites to understand how they collect and use this information.

 A. Essential cookies: It is necessary to provide you these cookies with our websites and services and to enable essential features, such as providing shopping cart or live chart functionality. If you disable these cookies, we may not be able to fulfill your request.

 B. Performance and functionality cookies: These cookies collect information about how you use our website and services, and allow us to remember the choices you make while browsing. It also allows us to optimize our website to make you use easier, and will not personally identify you. If you disable or choose not to use these cookies, you may not be able to use certain features of our website and services, and may reduce the support or information we can provide you.

 C. Social networking cookies: These cookies can enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.

You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. If you don’t change your browser settings and continue to use our website, we will assume that you consent to us using cookies and continuing to download cookies onto your device.

If you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalized experience.

Changes to this Privacy Policy

These Privacy Policy may be changed irregularly to reflect new ways that we process your information. We will revise the "Last Updated" date at the top of this page after we post modifications to this Privacy Policy. Once posting on the Service, the modified Privacy Policy will be effective immediately.

If significant changes affect your information, we will notice you about such canges through the Site, the App, by email, or some other means of contact. Please to review this page for the latest information on our privacy practices periodically.

How to Contact Us

Please contact us here or in writing about your questions, comments or concerns with our privacy practices.