Guarantee of 14 days DOA Items
This guarantee will protect your right if one or more of the items you received are damaged, different or not working.
What we need:
(1) The Order number and item number;
(2) A photo or video showing the issue;
(3) A photo of the shipping label and original packaging;
If we need more information, we will contact you and review your claim. Then we will arrange a replacement part or a Partial refund of the defective product if through auditing.
Guarantee of 60 days conditional return
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
Curtainsland will not be responsible for returned item(s) without notifying us in advance. So please contact our customer team before you return the items.
Please contact us as soon as possible to cancel an order or change an item which has not been processed.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, and the refund will automatically return to your payment account within 5 business days.
Note: Orders can not be canceled which has already been processed.