Total Delivery Time = Processing Time + Shipping Time
Processing Time: 7-10 business days
a. Processing Time of the product is calculated from the time your order is verified, after which the order is just put into processing procedures.
b. Processing Time or delivery time of the product might be put off due to the delay of order verification, holidays or shortage of stock.
c. Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. The delay is often about 5-6 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. After each holiday, service resumes immediately normally.
The only shipping method we provide now is standard shipping.
Return a DOA (dead on arrival) item
Please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee if the item arrived broken.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. We will ask you to pay for it if we find an accessory or component is missing.
Note: All the return shipping fees will be covered by buyers.
60 days conditional return
If the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. Note: You will be responsible for paying the return shipping fees.
However, if the product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. And the return package should contain all the accessories of this product, which should still be in good condition.
After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. All orders are considered firm. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).